Shipping Policy
Delivery Information
At our store, all our bags are made to order. This means that as soon as you place an order, we begin crafting your bag specifically for you. This thoughtful approach allows us to avoid mass production and reduce environmental pollution, contributing to a healthier planet.
What to Expect:
- Processing Time: Once an order is placed, it takes us 1–3 working days to process it. Orders placed during the week are typically processed within one working day, but orders placed on Friday evenings or over the weekend may take slightly longer.
- Delivery Time: After your order has been processed and your bag is crafted, it will be dispatched. Delivery typically takes an average of 8–12 working days.
We appreciate your patience as we carefully create and deliver your unique, eco-conscious bag!
Placing an order
The ordering process at Nini Bags is as simple as possible. First, you need to go to the product page and add the product you want to your shopping cart. To do this, click on the green or black "Add to cart" button.
Here it is important to check that you have selected the correct variants. If everything is in order, click on the "Proceed to checkout" box. On the information page, you will need to enter the correct address details. Make sure that all the information is correct. When this information is filled in correctly, you can click on the "Continue shipping" button.
On the "Dispatch" page you have the opportunity to check the address data you have entered. It is also pointed out that every shipment is sent completely free of charge. As a token of our appreciation to our customers, we always pay the shipping and delivery costs. You can now proceed by clicking on the "Proceed to payment" box.
In the payment options you have the choice between different payment methods. At hellostella.com, all payment options are SSL-encrypted, which means you can always rely on a secure payment environment.
- Klarna (deferred payment)
- Credit card (AMEX, Mastercard, Maestro, Visa)
- Paypal account
- EPS
- Immediately
Once you have selected the correct payment method, you will need to click on the "Complete Order" box and you will be redirected to your chosen payment method. Follow the instructions on this page to complete your order. In the unlikely event that you have any problems with your order, you can always contact us.
Shipping costs
We cover the shipping costs for every order. All of our products are delivered to your door 100% free of charge. There is also no minimum order quantity required.
Shipping your order Have you found the perfect look or accessory on our website? Then you want to enjoy it as soon as possible! That's why we make sure your order is processed and shipped as quickly as possible.
To ensure that we can charge fair prices for our products, we have chosen to collect parcels in large quantities and ship them all at once once we have reached our minimum quantity. We hope for your understanding and willingness to help us create a better and healthier world.
To ensure your order is dispatched today, please contact us by email. Our service team will be happy to advise you on the right solution.