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Love Yourself This Valentine’s – Deals Up to 50% Off!
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Where Luxury Meets Sustainability
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Combine deals and save big on stylish vegan bags!
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your bag game

level up in 2025

A bag is more than an accessory—it’s your signature. Let yours reflect your confidence and style.
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45,000+ happy costumers

FAQ

Once your order has been shipped, you will immediately receive a confirmation email, which includes a link to your personal tracking information so you can stay informed about your orders whereabouts any time.

At our store, all our bags are made to order. This means that as soon as you place an order, we begin crafting your bag specifically for you. This thoughtful approach allows us to avoid mass production and reduce environmental pollution, contributing to a healthier planet.

  • Processing Time: Once an order is placed, it takes us 1–3 working days to process it. Orders placed during the week are typically processed within one working day, but orders placed on Friday evenings or over the weekend may take slightly longer.
  • Delivery Time: After your order has been processed and your bag is crafted, it will be dispatched. Delivery typically takes an average of 8–12 working days.

We appreciate your patience as we carefully create and deliver your unique, eco-conscious bag!

We’re sorry to hear that you want to return your items. For more information on our return and exchange policies, please see our Refund Policy.

Email: contact@ninibags.com

Send us a message, and we will respond as soon as possible.

Important:

  • We do not provide customer service via our social media platforms (Instagram, TikTok, or Facebook). Please contact us via email.
  • Sending multiple emails may cause processing delays, so we kindly ask for your patience.

Office Hours:
Our customer service team is available Monday to Friday, from 09:00 to 17:00. Thank you for your understanding.

reviews don't lie

★★★★★

Finally found a bag that combines elegance, durability, and sustainability, absolutely love it! This won’t be my last purchase.

Charlotte W.
★★★★★

I am totally in love with my new Nini bag. Package received within 8 days and was neatly packed, I am satisfied!

Rose B.
★★★★★

The craftsmanship and quality of these bags are unmatched. I’ve never felt so stylish and sustainable at the same time!

Sarah M.
★★★★★

Beautifully designed and cruelty-free, this brand has completely changed how I think about handbags. I’ve already recommended them to all my friends!

Emma T.
★★★★

Nothing but positive. I get compliments on my bag everywhere I go it’s just perfect.

Olivia H.
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Free Shipping

We are offering free shipping only this week.

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24/7 Customer Service

If you have any questions, feedback, or concerns about your order, don't worry! Our customer service team is here to assist you.

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Easy returns within 14 days

After receiving your order, you have 14 days to decide whether to keep the product or return it effortlessly.